RealtimeCX - Call Center Integrated CRM
Comprehensive customer experience management platform. Auto-identify customers on calls (Popup), manage interaction history, and omnichannel support on a single screen.
Comprehensive Features of RealtimeCX
Turn customer data into your business's most valuable asset.
Customer 360
Display customer info popup instantly upon incoming call. View interaction history, notes, and past orders.
Ticket Management
System to receive, categorize, and route tickets automatically. Ensuring right person, right task, right SLA.
Omnichannel
Multi-channel integration: Call Center, Zalo OA, Facebook Messenger, Email, and Livechat into a single interface.
Telesales Reporting
Detailed statistics on staff productivity: Call volume, talk time, closing rate, and recording files.
Marketing Campaigns
Create auto-call campaigns or send bulk messages (SMS/Zalo) to care for existing customers.
Click-to-Call
Make outbound calls directly on the web browser with just 1 click, no manual dialing required.
Measurable Effectiveness
RealtimeCX helps businesses optimize sales and CS processes from day one.
Increase Closing Rate
Reduce Handling Time
Centralized Data
Active Users
Pricing
RealtimePBX Service Pricing
Modern virtual PBX system, ready to scale and optimize costs.
Realtime-PBX Block 3
Supports up to 3 extensions.
- Concurrent calls
- Interactive Voice Response (IVR)
- Music on hold
- Inbound, Outbound, Internal calls
- Call Transfer
- Call Routing (ACD)
- Caller ID Display
- Call Recording
- Call Playback
- Hotline number support
- Web Extension Management
- CRM Integration
Realtime-PBX Block 10
Supports up to 10 extensions.
- Concurrent calls
- Interactive Voice Response (IVR)
- Music on hold
- Inbound, Outbound, Internal calls
- Call Transfer
- Call Routing (ACD)
- Caller ID Display
- Call Recording
- Call Playback
- Hotline number support
- Web Extension Management
- CRM Integration
Realtime-PBX Block 20
Supports up to 20 extensions.
- Concurrent calls
- Interactive Voice Response (IVR)
- Music on hold
- Inbound, Outbound, Internal calls
- Call Transfer
- Call Routing (ACD)
- Caller ID Display
- Call Recording
- Call Playback
- Hotline number support
- Web Extension Management
- CRM Integration
Frequently Asked Questions
Answers to the most common questions about Realtime Solutions system.
No. The Realtime system is built on a centralized cloud computing model, helping businesses optimize initial investment costs. You only need an Internet connection and flexible devices like IP Phones, Softphones on computers, or analog phones via IP Gateways.
Can't find the answer? Contact us now.
CONTACT INFORMATION
Ready to boost performance
with Realtime ecosystem?
Our team of experts is always ready to help you set up the most optimal solution.
Detailed Contact Information
Connect with us through the official channels below
Main Office
Visit our office for direct consultation.
Send Email
Send partnership requests or inquiries, we will respond shortly.